Return-Service Programs

A well-managed returns solution can help distinguish you from your competitors, enhance customer loyalty, and ultimately help to increase sales. It is an integral part of business success.

At Canon Virginia, Inc., we can coordinate and execute your returns solution through:

• Return product receiving and inspection
• Credit authorization and issuance

We also offer the following value-added services:

• Failure analysis reporting
• Proper determination of product disposition

As a manufacturer ourselves, Canon Virginia, Inc. has the experience and technology to help determine the cause of failure in your returns. Our core capabilities ensure that your R&D and QA departments will receive in-depth failure analysis reporting. As a manufacturer with a long corporate commitment to the environment, we also understand the need for proper disposal of those units that cannot be returned to the market.

If your product needs repair, refurbishing, or remanufacturing, Canon Virginia has skilled technicians to bring your product back to its useful state.

If your product has reached the end of its product life cycle, Canon Virginia can help ensure that your Certificate of Destruction is completed to your specifications and any required recycling is properly handled.